Taking my money at every turn

Item: MTN South Africa
Rating: 2
Author: Kenneth D

I have had a few issues with MTN after being transferred from Nashua Mobile. 1. MTN ran a debit order on my account without authorisation. 2. I tried to buy 3GB data product on 31 January on MTN store website. 3 attempts failed so no data was transferred but my account was debited for all transactions. I want a refund but cannot get assistance. First agent got the scenario wrong. A complaint was logged but I have not received a response 2 weeks later. Complaint ***. 3. A JENGA service fee was added to my contract (R45). I have no idea what it is or why it is there. I had it deactivated (***) in store but I still want a refund as I never bought or agreed to any product.

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Replies (1)

MTN South Africa's replyOfficial

18 Mar 2015, 19:03

Hello kennethdavison1,

Thank you for your post.

Please accept our apologies for any inconvenience caused.

According to our records a credit of R134.99 was processed to your account on the 26 February 2015.

According to our records, the Jenga Service Fee reflecting on the March invoice is R0.00 therefore there is no refund due.

Regards
Veronica
REQ:***

MTN South Africa's reply18 Mar 2015, 19:03

Official