1 reviews | Active since Oct 2015
Taking my money and cutting my line
For the last month MTN has told me I need to pay money. I then paid the first R500 which they said I owed. Then a couple of days later you guys sent me an SMS saying I owed R500 and that my line would be cut. You then proceeded to cut my line. After dealing with your credit and customer care department, my line was re-opened. Then a few days later the same thing happened. Suddenly I had an overdrawn account for R999 when NOT ONCE DID ANYONE MENTION THIS, SO HOW DID THIS AMOUNT SUDDENLY COME ABOUT? I have not received a statement for MONTHS now, you can't just take my money. You guys have debited my account for R999.00 and I paid in another R500, which means you have R1499 of MY MONEY. I want an explanation for the R999 and why I was NEVER told about this before and I want the money that OWED TO ME BACK TODAY!!! Whoever manages your Social Media is ****, not once have I gotten a response from them. I will take Cell C's offer to buy me out of this contract. YOU'RE SERVICE HAS BEEN POOR AND I'M NOW ANGRY!
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that the payments are reflecting and a refund request for the R 500.00 has been submitted to our banking department.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that the payments are reflecting and a refund request for the R 500.00 has been submitted to our banking department.
Best regards
Mantoa
REQ:***
