Item: MTN South Africa
Rating: 1
Author: Daniel N

MTN South Africa's replyOfficial

03 Nov 2017, 10:52

Good day Daniel,

Thank you for taking time to raise your concerns with MTN.

Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.

For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.

Best regards,

MTN South Africa's reply03 Nov 2017, 10:52

Official

Good day Daniel,

Thank you for taking time to raise your concerns with MTN.

Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.

For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.

Best regards,

DN

Daniel N's updateReviewer Update

03 Nov 2017, 10:57

Hello, exactly, you MTN have entered into an agreement, not me, so what the hell... You just said, "MTN enters into contractual relationship with WASP’s" I would like you to show me where i signed or agreed to this??? I am contacting the CPA and my attorney, I have had enough of this ******* of my money without my consent at all.

DN

Daniel N's update03 Nov 2017, 10:57

Reviewer Update

Hello, exactly, you MTN have entered into an agreement, not me, so what the hell... You just said, "MTN enters into contractual relationship with WASP’s" I would like you to show me where i signed or agreed to this??? I am contacting the CPA and my attorney, I have had enough of this ******* of my money without my consent at all.

DN

Daniel N's updateReviewer Update

03 Nov 2017, 11:54

Hi, it would appear that after calling MTN on 808, and getting through and complaining, then waiting for a supervisor, I get the phone put down on me... Call back and all of a sudden the same number I used to verify my contract is now not valid, this is pushing me to the point where I am going to make huge waves and go public with this and get the CPA and attorney involved. Thank you for this MTN, you lost my whole company worth of people to this as they heard the whole conversation with 808 and how they dont want to assist me or prove that I signed for this service.

DN

Daniel N's update03 Nov 2017, 11:54

Reviewer Update

Hi, it would appear that after calling MTN on 808, and getting through and complaining, then waiting for a supervisor, I get the phone put down on me... Call back and all of a sudden the same number I used to verify my contract is now not valid, this is pushing me to the point where I am going to make huge waves and go public with this and get the CPA and attorney involved. Thank you for this MTN, you lost my whole company worth of people to this as they heard the whole conversation with 808 and how they dont want to assist me or prove that I signed for this service.

Taking my money