SA
Swaneir A
1 reviews | Active since Apr 2010
22 Oct 2015, 14:06
Taking my money
I upgraded my contract onFeb 2015 to my choice 350. Which i am currently paying for but the benefits i receive is still per my old contract the any time 350. This was queried 13 Oct 2015 ref ***. Still no feedback. Mtn is taking my money and charging me for excess data. *********!
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MTN South Africa's replyOfficial
26 Oct 2015, 07:58Hello swaneir,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to System support team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to System support team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply26 Oct 2015, 07:58
Official
Hello swaneir,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to System support team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to System support team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,