1 reviews | Active since Oct 2015
Taking my data!!!
On 2015/07/31 @ 10:20 I spoke to Kalakazi regarding my data that was loaded a few days ago and they are taking it saying my data is depleted.There are no T&C's stating how long this data is valid for.This has and is still happening where they just take my data that I paid for within a few days. MTN loaded (after that complaint) 29G on my phone for a month.I ask you what am I going to do with 29G.I needed my data that I bought at that specific time.I also asked Kalakazi to change my debit order to the end of the month.Still not done ,after I phoned 3 times requesting this..*** ,***. MTN is useless, I always have a struggle to get something done.I need to renew my contract with them now and I wont ,I'm going to move my number over to another service provider. I'm also going to hand them over to the Ombudsman as they *******ly take my money and if this wasn't the case they wouldn't have given me 29G when I reported this the first time.I have all the proof as well.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the data usage is generated from the sim card to connect to the internet. The billing on your account is correct.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the data usage is generated from the sim card to connect to the internet. The billing on your account is correct.
Regards
Thabelo
REQ:***
Best regards,
