1 reviews | Active since Jun 2015
Taking money not owed
In april 2015 I noticed that my debit order for my contract did not go off. I recieved an sms stating that I owed MTN R400 even though my contract is R388. I went and paid the R400 on 29 April and recieved a payment notification from MTN. Then on the 7th of may I recieved a sms stating that I owed R800 and if I do not pay in 2 days I will be cut off. I went into the Newton park branch and was assisted. I again made payment and was assured that everything is sorted. On 8th June I went back as my debit order did not go off again. I was then told that I owe R1138.80. I told the assistant that I paid double and she assured me that it shows Iv paid but it doesnt reflect on MTN as they are on strike. I was waiting on a cash payment for my wife to go to JHB and as that money cleared MTN took it all. When I called the call centre it says, \we cant help you as we are having difficulties."Its been an endless battle and now they are just taking money where they feel fit. OH and by the way"
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your account is up to date there are no arrears or amount outstanding.
There has been a problem with your account from invoice dated 2014-11-20 to invoice dated 2015-03-20, all the debit orders are not going through and the money gets reversed. When a payment has not gone through the previous month, the following debit order date MTN will deduct for both invoices plus the return to drawer charges which are R11.40.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your account is up to date there are no arrears or amount outstanding.
There has been a problem with your account from invoice dated 2014-11-20 to invoice dated 2015-03-20, all the debit orders are not going through and the money gets reversed. When a payment has not gone through the previous month, the following debit order date MTN will deduct for both invoices plus the return to drawer charges which are R11.40.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***