Taking for ever to repair

<p>I have booked in a new phone with MTN N1 City on the 4 May 2016. i had the phone for a week only and the phone fell and the LCD screen broke. i took it to MTN to have it fixed through the insurance with i have with mtn. the phone has been with them for more than a month everytime i contact them i was told they waiting on repairs for a month already. last week i contacted the repair center my self and then it was told that the phone was only sent to Sony on Tuesday 14 May. i feel this is unacceptable. </p> <p> </p> <p> </p> <p>i have booked in another phone at vangate on friday the 6 May not sure really what was wrong with it. The lady was emailing me everyday with updates with regards to the phone. she told me the phone would have been back at store by the 8 June which it has not been at the store up until today. i also contacted them on the 14 May which i was asked again to send the proof of payment which i did, but yet i have not gotten the phone back.</p> <p> </p> <p> </p> <p>i am highly upset that i have to pay all this money everytime and yet i dont get my phones when i was told, as it was told to me that it will take 12 weeks from the date i booked the phones in. and the date in now the 21 June 2016.</p> <p> </p> <p>i hope to get some feed back as soon as possible.</p> <p> </p>