Taking double payments
<p>Mtn . I have called you twice . Use your website twice ,to ask you to return one of the two payments you took . To no avail. Almost a month now just empty promises.</p>
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MTN South Africa's replyOfficial
26 Jun 2017, 19:04Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have logged an urgent request with our banking department to refund your account it should take 3 working days for the refund to be processed.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,
MTN South Africa's reply26 Jun 2017, 19:04
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have logged an urgent request with our banking department to refund your account it should take 3 working days for the refund to be processed.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,