Taking Back What you Pay for

Item: MTN South Africa
Rating: 1
Author: Neville L

<p>MTN are ripping customers off and their call centre is pathetic. I have found out that although one pays for R110.00 worths of calls per month - if you do not use it you lose it and can basically only accumulate 1 month. Obviously the small print covers this sort of theft as I call it.</p>

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

30 Jul 2017, 22:36

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

We acknowledge the receipt of your complaint.

Kindly be advised that the carry over policy have been amended last year to only accumulate for only 1 month.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

regards

mike

Complaints Management Team
Reference Number: ***6

MTN South Africa's reply30 Jul 2017, 22:36

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

We acknowledge the receipt of your complaint.

Kindly be advised that the carry over policy have been amended last year to only accumulate for only 1 month.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

regards

mike

Complaints Management Team
Reference Number: ***6

Neville L's updateReviewer Update

01 Dec 2017, 08:40

How can you say it is not our intenstion to displease you Mike - you are and that's a fact. One pays for R110 owrths of calls and because you don't use it you take it away. Thisis not on

Neville L's update01 Dec 2017, 08:40

Reviewer Update

How can you say it is not our intenstion to displease you Mike - you are and that's a fact. One pays for R110 owrths of calls and because you don't use it you take it away. Thisis not on