BK
BELINDA K
1 reviews | Active since Jul 2015
13 Jul 2015, 09:45
TAKING AIRTIME INSTEAD OF DATA FOR 4 MONTHS
I STARTED A NEW CONTRACT 4 MONTHS AGO AND THE DATA I USE IS COMING OFF FROM MY AIRTIME THAT I HAVE TO BUY. I GET NO JOY OUT OF THE STORES AND THE CALL CENTRE CUTS OFF AFTER 4 MINUTES. THEY ALSO PERMANENTLY HAVE A RECORDING THAT SAYS \HIGH VOLUME CALLS"ROSSBURGH MTN ADVISED THAT IT IS A NETWORK PROBLEM AND THAT A LOT OF CUSTOMERS ARE COMPLAINING AND I NEED TO CALL 809. IT MIGHT ALSO TAKE THEM TWO WEEKS TO GET PROBLEM SORTED OUT IF I GET SOMEONE AT CALL CENTRE AS MTN IS STILL ON STRIKE. I FEEL THAT I PAY MY MONTHLY FEE AND IF I HAVE A PROBLEM OR QUERY"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
21 Jul 2015, 14:56Hello BELINDAK71,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that when you have multiple internet sessions open, data will be charged from your data bundles and airtime. In order to avoid this please ensure that you only have one internet page open at a time.
Also note that you can dial *141*5# (Select option 4) from your handset to manage and cancel any content services.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that when you have multiple internet sessions open, data will be charged from your data bundles and airtime. In order to avoid this please ensure that you only have one internet page open at a time.
Also note that you can dial *141*5# (Select option 4) from your handset to manage and cancel any content services.
Kind regards
Letumile
REQ:***
MTN South Africa's reply21 Jul 2015, 14:56
Official
Hello BELINDAK71,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that when you have multiple internet sessions open, data will be charged from your data bundles and airtime. In order to avoid this please ensure that you only have one internet page open at a time.
Also note that you can dial *141*5# (Select option 4) from your handset to manage and cancel any content services.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that when you have multiple internet sessions open, data will be charged from your data bundles and airtime. In order to avoid this please ensure that you only have one internet page open at a time.
Also note that you can dial *141*5# (Select option 4) from your handset to manage and cancel any content services.
Kind regards
Letumile
REQ:***