Taking advantage off elderly people!!
My mother upgraded her phone with MTN over two months ago already. Firstly they delivered the incorrect phone to her. She upgraded to a iPhone6sPlus and instead MTN delivered a normal iPhone6s. MTN finally collected the wrong phone from her last week but she is still waiting for the correct phone to be delivered. IS IT GOING TO TAKE ANOTHER TWO MONTHS for her to get the right phone???? It is not safe for elderly people to be without phones - and it breaks my heart, that MTN whom is not small - can take so long to deliver the right phone - which she is paying for every month!!!!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Best regards,