Taking additional money from my account

<p>I wrote a review a couple of days ago regarding the fact that MTN has taken an additional payment straight from my account. And highlighting the fact that the MTN Cusotmer Service representative that I dealt with, Palesa Phoku, simply stated that all was in order. With no attempt to show evidence that the additional payment was in fact correct. I got a quick response from 'Mike' from MTN after my review was posted, but he again was brief in his response (Reference Number: ********** 0): <em>"Kindly be advised that we were debiting your account one month behind the R539.00 that was debited from your account the 26/06/2017 it was for the last invoice dated the 20/05/2017 due to contract expiry date was 15/06/2017." </em>Which I can't verify as MTN has removed all my Statements from the website. I responded to Mike to say that I can't verify this and asked why the balance on my account was now -R33.56? And when this will be paid back into my bank account. </p> <p> </p> <p>MTN are very quick to take money, which I can't even verify is correct. And then they take more than was required and will not refund you the difference. </p> <p> </p> <p>MTN again showing how pathetic their customer service is. They respond to this reviews very quickly and assume that that is sufficient. </p>