MV
Marcelle V
1 reviews | Active since May 2016
03 May 2016, 12:56
Takes weeks to get a premature cancellation letter
Hi, I have been trying for 2 weeks now to get a premature cancellation letter from MTN, I have mailed them (as per their website) on ***. I am not getting any joy. Can someone maybe tell me whom I can contact to take this further. I have a right as per the CPA to be able to cancel my contract. When I phone customer services and tell them I want to cancel, they put the phone down in my ear. PLEASE PLEASE Help!!!!
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MTN South Africa's replyOfficial
17 May 2016, 08:32Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the early termination fees were emailed on 2016-05-04.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply17 May 2016, 08:32
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the early termination fees were emailed on 2016-05-04.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***