1 reviews | Active since May 2015
Takes FOREVER To Upgrade
I went to upgrade my contract the beginning of the month and it took three days, simply because MTN system makes it impossible for you to just do anything effortlessly, and the best part is I ended up having to take and outdated phone, I am not happy. This was not what I wanted. Why does MTN have to make everything complicated? I have never missed a payment nor is there anything wrong with my credit score. This was an awful experience and the consultant that assisted me is not to blame its just the way MTN's company works makes it impossible for me as a client. Even though my upgrade query was escalated nothing was done. This is the second time MTN had no regards for my query as their customer. I am very very unhappy. Why belong to a company that takes every possible measure to complicate things for you if you could just go to Vodacom. I have contracts with Vodacom and I have never experienced anything like this from them. I would rather pay a little extra and know that I will receive customer service and they resolve queries in the actual turn around time that they provide.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***