NM
Nkululeko M
1 reviews | Active since Nov 2015
10 Nov 2015, 09:34
Takes forever to cancel my contract
I have called the customer service to get my contract cancelled 4 times in the last month ad keep on getting the same story that it has been sent to cancellations but no action has happened.<br> <br> i think this is just an excuse to keep my contract open for as long as they can.<br> <br> Am so irritated my the level of service.
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MTN South Africa's replyOfficial
10 Nov 2015, 18:27Hello nkux,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply10 Nov 2015, 18:27
Official
Hello nkux,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike