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agathanoortman A

1 reviews | Active since May 2016

27 Feb 2017, 09:08

Takes debit order with out any legal rights

<p>Good day</p> <p>Can you please explain to me why after we settle this account we received a invoice on friday of R 985.46 and that MTN will deduct it from my bank at month end?</p> <p>I phone the call centre and the retention centre and no one can help me according to everone.</p> <p>I send a email as well about the problem but they will only get back to me in 2 days then its to late.</p> <p>We are very upset with this is ones again very bad service from MTN side that why we stop the account. If you go in to a store they always tell you no you will have to phone call centre if you phone no we can help, you have to wait for the dedit order and go to the bank.</p> <p>I will send MTN a invoice if they deduct that money from my account for all my call's, petrol to the bank time spend at the bank and all my data used in that time and a days salary if my husband has to take leave to sort out MTN mistake and bank fees, if you dont pay the account I will take it from there (small court claim). You just do as you please and dont care about anything else.</p> <p>And if you want a service you will have to read to hallo peter before anyone will help you.</p> <p>Like I told everyone this morning you cant phone my husband his working on the mine and cant take call.</p> <p>And no he doesnt have to clear this up with MTN you can sort it out with me as there is no contract on his name anymore with MTN from May 2016 so legally you dont have any right to his bank account anymore.</p> <p> </p> <p>Retention Ref # ********** 5 </p>

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Replies (3)
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agathanoortman A's update28 Feb 2017, 08:34
Reviewer Update

Good day

You quote me on the wrong phone see hallo peter last year May when we also had this problem.

Retention send me a new quote.........SEE EMAILS BELOW.

w

--Original Message--
From: ********** /> Date: 2016/05/05 10:06:06 AM
To: ********** /> Subject: RE: ********** 986 [# ********** 7]

Good day

Please note that the current invoice did go off.

So its 4,590 + 539 R 5,130.00

I will stop my debit order now.

Thank you

From: Retentions **********
Sent: Tuesday, May 3, 2016 2:07 PM
To: ********** /> Subject: RE: ********** 986 [# ********** 7]

Good day Mr Gerhard Westraat,

Please find below the estimated early termination fees as of the 2016-05-03

Cell Phone Number: ********** 986

Expiry date: 2017-06-17

Sony Xperia Z3 compact = R8474.28 /24 months X 13 remaining contract months = R4590.23 (Handset Charge) +

Estimated unbilled invoice R 654.00 +

Current invoice: R 539.00

Estimated Total= R 5783.23

Best regards,
Khethiwe Makhanya
MTN Retentions

Reference Number: ********** 7

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agathanoortman A's update28 Feb 2017, 08:37
Reviewer Update

We settle the account and according to MTN you closed the account so please explaint how can you just change your quote after 9months and then take dbit orders again and open my account. I want to see the contract giving MTN this right.

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agathanoortman A's update01 Mar 2017, 10:35
Reviewer Update

Im still waiting for yoy to tell me what is going on? Im know im not a customer anymore but is MTN now just goint to take my money without expaining?????? Get someone to sort this out!!!!!!!!!!!!!!!

If you deduct that money there will be S#$@%