TAKEN TO LEGAL TEAM WITHOUT BEING INFORMED

I took a 24 months contact with MTN, and in November went to Maponya mall and requested the cashier to calculate my outstanding amount since the contract is ending in January then i can pay the full amount. The cashier gave me the outstanding amount and advised me come in January but to a different store to close the account ( since they have 2 shops in maponya mall). When i went January to that store they told me i cant close the account with them i will have to call the call center, yet when i took the contract i went to the same store. I decided to call Mtn to check the status of the account if it has been closed,the consultant advised that i have been sent to the legal team, and I was never advised about is and above all to my knowledge the entire amount was paid up. This is not customer service and do not wish to enter into any business with MTN their service is pathetic and they inconsiderate. By taking me to the legal team u putting my name in the red line and my life at risk unnecessarily. I cant enter into business with anyone due to ur false and negligence report