TAKEN TO LEGAL TEAM WITHOUT BEING INFORMED

I called mtn after i was handed over to legal team without being informed about it. I spoke to a supervisor by the name of Thami Gumbi who promised come back to me in 24 hours and now its been 2 weeks. I have been trying to get through and either the agents keep me holding for long or they tell me there's no supervisor or someone senior to assist me. This issue has been going for while and the last person i spoke to from MTN maponya was not helpful, mtn employees need to understand they are all brand ambassadors trying to blame each other is not a solution but taking responsibility for the brand its crucial. its always a point of who did what,who said what and all i want is easy to get a resolution and be cleared from the legal, above that i do not understand why they give us 24 months contract and keep giving us data when the contract stipulate 24 months i mean for business interest you cant keep adding service to people's laptops when they contract has ended.