Taken more than just the pinky

I have a fixed contract with MTN. That means that I pay a fixed amount, every month. So if my data or airtime is used up, I should recharge. The fixed contract means that I do not receive a bill for extra data used. I cannot go over the fixed data that I receive.<br> <br> Last month, MTN took more than R200 extra. When I contacted them on 04/04/2016, they said it is because I've accessed the MTN menu, and it is cost outside the contract.<br> I've never accessed the MTN menu! They apparently referred my complained to the Data Validation Department.<br> It is already 11/04/2016 and still no response.<br> <br> It is a breach of contract from MTN by taken more than what was agreed.<br> <br> I insist in compensation.<br> <br> My reference is ***7