AM
ANTHONY M
1 reviews | Active since Jan 2016
15 Jan 2016, 11:13
TAKEN MONEY WITHOUT PERMISSION
Hi <br> <br> I'm a client at MTN - we have 3 accounts \top ups"we did upgrade in December. The account is only +-1300pm but in the beginning of January they deducted more than R15 000 from our bank account. Now our house and car payments did not go through. They want there money and we are struggling to get it back from MTN. We did phone them they said they will log the call and phone us back but then today when I phoned they did not even log the call - now they must annualize it first at Head office"
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MTN South Africa's replyOfficial
18 Jan 2016, 09:51Hello LAERSKOOL TAALFE,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up on the 14-11-2015 you have done the upgrade and migration from Broadband 500MB to 3GB MTN Choice. On the choice package the usage limit has only been set up 17-1-2016. The account has been billed extra for data usage due to the previous package, before the upgrade and migration you have used up the 500MB and the account has been billed extra from the 23-10-2015. Note that this billing is from 20-10-2015 up to 20-11-2015. The upgrade and migration has only been done 14-11-2015.
The billing department has validate the charges. Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number. No credit due.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up on the 14-11-2015 you have done the upgrade and migration from Broadband 500MB to 3GB MTN Choice. On the choice package the usage limit has only been set up 17-1-2016. The account has been billed extra for data usage due to the previous package, before the upgrade and migration you have used up the 500MB and the account has been billed extra from the 23-10-2015. Note that this billing is from 20-10-2015 up to 20-11-2015. The upgrade and migration has only been done 14-11-2015.
The billing department has validate the charges. Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number. No credit due.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply18 Jan 2016, 09:51
Official
Hello LAERSKOOL TAALFE,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up on the 14-11-2015 you have done the upgrade and migration from Broadband 500MB to 3GB MTN Choice. On the choice package the usage limit has only been set up 17-1-2016. The account has been billed extra for data usage due to the previous package, before the upgrade and migration you have used up the 500MB and the account has been billed extra from the 23-10-2015. Note that this billing is from 20-10-2015 up to 20-11-2015. The upgrade and migration has only been done 14-11-2015.
The billing department has validate the charges. Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number. No credit due.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up on the 14-11-2015 you have done the upgrade and migration from Broadband 500MB to 3GB MTN Choice. On the choice package the usage limit has only been set up 17-1-2016. The account has been billed extra for data usage due to the previous package, before the upgrade and migration you have used up the 500MB and the account has been billed extra from the 23-10-2015. Note that this billing is from 20-10-2015 up to 20-11-2015. The upgrade and migration has only been done 14-11-2015.
The billing department has validate the charges. Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number. No credit due.
Kind Regards,
Alice van der Merwe
***