Taken for a ride by MTN

<p>I have no interest in MTN's response to this review as they failed to respond to the majority of my attempts to deal with them or to address my issues when they did. I just want to record what a heavy handed, arrogant and *********** organisation MTN is. </p> <p>My experience started in February 2016 when I was debited >R6 000 for my supposedly capped data account which had been costing R119 pm for years prior to that point.</p> <p>Despite numerous emails, telephone calls and visits to one of MTN's shops, it took this useless business months, and various versions, before they arrived at a final explanation for the overcharged amounts (I was overcharged again In March 2016).</p> <p>And none of MTN's reperesentatives, when they condescended to respond, ever answered any of my specific queries.</p> <p>I reversed the debit orders from my bank account and made a good faith payment equal to my standard monthly payment. After I went into dispute with MTN via the communications Ombudsman, they ceased to debit my bank account.</p> <p>About 3 months later (+-August 2016), having received no correpsondence from MTN (eg letter of demand), I was contacted by an aggressive agent from a debt collector (MBD) demanding that I pay MTN +-R12 000. I refused and heard nothing furhter until I was contacted by another agent from the debt collector about 6 weeks later. What ensued was a 4 month nightmare of dealing with a brickwall - numerous emails and telecons on my part with no response from, or no useful engagement, on the part of either MTN or MBD. I was told that if I disputed the debt I must submit an affidavit to this effect. When I did so, and despite multiple attempts to follow up, I was eventually told that my affidavit was irrelevant.</p> <p>My assessment from this experience is that MTN has become arrogant and doesn't believe it needs to pay attention to customers who challenge it.</p> <p> </p>