Taken for a ride!
<p>Recently my family and immigrated. I was told to fill in a cancellation form and pay the early cancellation fees...which amounted to R7900!!!!!!! Anyways, i had to fly back to SA as my father passdd away. Put my sim card into my phone when landed and voila...phone still works. So i have been paying for the past 4 months whilst away...after SPECIALLY cancelling. Where is my money i paid then?! This is BULL$#@*</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6