AJ
Alicha J

1 reviews | Active since Jan 2013

20 Jul 2016, 14:14

TAKE TAKE AND TAKE!!!!!

<p>spoke to yolandie at mtn lakeside mall and they informed me that my account will not be credited. NOTE YOLANDIE THAT DID MY UPGRADE AND NOT HER JOB TO CANCEL BIS AS REQUESTED... BUT THATS OKY MTN GET A PENNY AND I JUST PAY PAY PAY!!!!<br />Please explain to me how you can charge me for something that is not on my contract but charge me and now no refund. This is day light robery. I signed a 24 month contract without bis and you dont want to refund me. Does this meen i dont have to pay because im not happy with the service NO i still have to.<br />I want my monies for almost 2years that was ever so gladly taken reversed just like i have to pay every month.<br />I dont care if its that 30 days **** refund as i anyway dont receive statements i get a sms with the amount and no 30days terms are stated there.<br />You guys are easy to take but not refund!!!!! ALSO PROVE THAT INVOICES WERE SEND MONTHLY MONTHLY VIA EMAIL AS THEY WERE NOT BEFORE YOU START WITH YOUR 30D TO QUERY INVOICES BULL!!!! YOU OWE ME MONEY END OF STORY!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Jul 2016, 21:27
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that a billing query for the BIS fee of R51.75 (excl. vat) on the invoices dated 2014-10-20 to 2016-06-20 has been logged.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

Best regards,