1 reviews | Active since Sept 2016

22 Sept 2016, 13:45

Take over from Autopage a nightmare!

<p>Mtn has take over from altwch autopage and seem to be carrying on the bad service. I did a upgrafe with autopage just before hand over to mtn had an outstanding amount with autopage due to them not activating my upgrade. I am not deal and paying autopage legal and mtn is also billing me for outatanding amount to autopage. I cant speak to anyone that can assist as their legal department doesnt work with phone calls. I am pulling out my hair! How can they cut my line if my dept is with autopage? Autopage confirmed my contract was handed over with a 0 balance to mtn! No one from mtn has even bothered to contact me. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Sept 2016, 22:59
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the matter has been escalated to the legal department for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***