Take out an MTN contract at your on risk

I've been trying to cancel my MTN contract for over 2 months now and it has been such a frustrating experience. Funny how when you take out a contract its so seamless and easy, yet when we have paid up the account and want to cancel they send us from pillar to post.

The retentions department contact number is NEVER answered, I've tried to call twice and both occasions I was on hold for over an hour only for the line to go dead on me. I then resorted to sending an email to their customer care department as well as their Twitter page. on both platforms I was told that my enquiry has been escalated to the retentions department. This was on 07 October 2021. Now 3 weeks later, I message them to request feedback on my case they tell me I have to call retentions or send an email to the retentions department. Why did it take them 3 whole weeks to tell me this?????

I then decide to try an call retentions yet again and luckily, after being on hold for a whole 50 minutes I was put through to an agent who assisted me with the cancellation. However she then tells me that my cancellation request can only be processed a month from now. No ill have to be unnecessarily invoiced for 2 months that I did not plan for. Delay tactics at best, very sneaky and unfair!

Extremely unhappy customer