1 reviews | Active since Sept 2018
Take forever to resolve issues
How long does it take to make changes on a contract?
Mid-February I took a contract online and I was contacted by Buymondo department I signed up for airtime and data but I didn’t know that MTN doesn’t have that option in one sim card like Vodacom The package arrived on the 26th and only started to work 27th , days late after I discovered that the package is not what I thought I was signing up for I immediately informed them to cancel data package, but I was told to take the whole page to the nearest MTN store
I have returned the handset on the 1st of March, but even to this date the contract is still not cancelled yet? Please cancel the whole thing WO ********** 2 24855
Come the 25th and still being debited for this, I will hand it over to ICASA and Ombudsman
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the relevant parties for a resolution and way forward. You will be contacted with feedback and an update.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the relevant parties for a resolution and way forward. You will be contacted with feedback and an update.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,