1 reviews | Active since Apr 2016
<p>MTN has given me data, minutes and sms's even though I have notified them (a month in advance) of my discontinuance of my contract with them as my contract with them has reached its end (24 month period is over). I even have a reference number proving my month's notice to them. I now now have data, mintues and sms's from MTN which can only mean that they plan on billing me again. Given my unpleasent experience with MTN, I am certain that this is another way to swindle money from an innocent customer. They have now told me not to use the data, minutes and sms's that they gave me, which I am fine with. However I am unable to use my phone now because I am waiting for them to take back their data etc. I wish for them to resovle this matter as soon as possible, as they are proving to be an inconvenience, yet again. ( ********** ) </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the prepaid migration for the mobile number 060****646 was processed on 2016-11-17. We will be debiting R280.01 on 2016-12-15 for the last invoice dated 2016-11-13, this invoice is for the usage from 2016-10-14 to 2016-11-13.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the prepaid migration for the mobile number 060****646 was processed on 2016-11-17. We will be debiting R280.01 on 2016-12-15 for the last invoice dated 2016-11-13, this invoice is for the usage from 2016-10-14 to 2016-11-13.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
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