NM
Nandi M
1 reviews | Active since Apr 2016
19 Nov 2016, 12:28
Take Back Your Data
<p>MTN is billing me for an extra month when I have notified them a month ago of my termination of my contract with them. They have given me data, minutes and sms's, which I do not want from them. I am now unable to use my phone because I am waiting for them to retrieve all three. I do not want anything from them as I wish my termination to be swift and immediate. I do not understand why they want to bill me another month and amount of R280.01, it does not make sense. I just want them to take back their data, minutes and sms's and terminate my contract as I have notified them to do so. I have been experiencing this inconvenience for some time now. I do not feel comfortable making use of my phone because MTN has given me issues before, billing me unfairly. Their consultants have been no help either as none of them have been able to tell me why I am being billed, hence me contacting Hello Peter. I hope you will be able to help me. ( ********** )</p>
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MTN South Africa's replyOfficial
23 Nov 2016, 10:30Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your subscriptions are paid in advance. The said amount due is for prorata subscription fees and not for a full month.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
MTN South Africa's reply23 Nov 2016, 10:30
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your subscriptions are paid in advance. The said amount due is for prorata subscription fees and not for a full month.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,