AL
Alpheus L
1 reviews | Active since Dec 2010
29 Jan 2015, 13:46
Tablet repair
My tablet was booked in December at Midrand and to date it has not been fixed. When I call the useless technical contact centre I being told that they waiting for spares. What is ****** happening there? Are you people going to extend my data expire date? The worst part is that the call centre never answers the phone within 10 minutes. My money is deducted every month for such **** service. Please sort this nonsense out as even January is coming to an end.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 Feb 2015, 09:59Hello aslukhele,
We are truly sorry for any inconvenience caused and for the delay with the repair work done.
We have now managed to locate the booking that was done (ALWIC***). The spares for the device was received, the device was repaired under warranty and the device has been dispatched back to the store (17th of February 2015). Once the store takes delivery of the device, they will contact you to collect the device.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the repair work done.
We have now managed to locate the booking that was done (ALWIC***). The spares for the device was received, the device was repaired under warranty and the device has been dispatched back to the store (17th of February 2015). Once the store takes delivery of the device, they will contact you to collect the device.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply19 Feb 2015, 09:59
Official
Hello aslukhele,
We are truly sorry for any inconvenience caused and for the delay with the repair work done.
We have now managed to locate the booking that was done (ALWIC***). The spares for the device was received, the device was repaired under warranty and the device has been dispatched back to the store (17th of February 2015). Once the store takes delivery of the device, they will contact you to collect the device.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the repair work done.
We have now managed to locate the booking that was done (ALWIC***). The spares for the device was received, the device was repaired under warranty and the device has been dispatched back to the store (17th of February 2015). Once the store takes delivery of the device, they will contact you to collect the device.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,