JM
Jane M
1 reviews | Active since Sept 2014
15 Jun 2018, 17:52
Tablet E Stock Horror
So after liasing with Nathi from MTN Northgate telephonically and in person as I went to the store there was no stock for tablets instore and in all other branches including Cresta Mall branch where Nathi called to source stock.
I am failing to comprehend why MTN would advertise Tablet deals in the June Edition of their Yello Magazine when the stores do not actually have the stock instore.
Nathi (MTN Consultant) contacted Maponya Mall and South Gate and they still did not have the stock.
MTN please do not advertise what you do not have.
One waits for four days for a contract to be approves thereafter should wait for days on end for stock that cannot be ascertained when it will be available.
I really neeeded the tablet for Fathers Day that is 2 days away and it is a pity that MTN service has been appalling from waiting for the contract approval to actually being told there is no stock for tablets and namely tablet E that was advertised in MTN's deal offerings and that noone can actually ascertain when the tablet E will be available instore in the Northgate branch.
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MTN South Africa's replyOfficial
18 Jun 2018, 09:49Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that stock will be ordered depending of the quantity needed. First come first served.
We have sent the request to the Regional Managers to intervene with the store when they will order the Tablet E Stock and the arrival of the devices/modem.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply18 Jun 2018, 09:49
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that stock will be ordered depending of the quantity needed. First come first served.
We have sent the request to the Regional Managers to intervene with the store when they will order the Tablet E Stock and the arrival of the devices/modem.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
JM
Jane M's updateReviewer Update
18 Jun 2018, 10:02Good day,
The store has no had any stock from the time the tablet was advertised. So first come first serve basis does not apply!!!
From the time that I app**** for the contract upon the approval of the contract there was no stock then and no stock now!
If it was on a first come first serve basis surely by now I would have the tablet in question?
Please kindly get this sorted out so that stock is available period!
JM
Jane M's update18 Jun 2018, 10:02
Reviewer Update
Good day,
The store has no had any stock from the time the tablet was advertised. So first come first serve basis does not apply!!!
From the time that I app**** for the contract upon the approval of the contract there was no stock then and no stock now!
If it was on a first come first serve basis surely by now I would have the tablet in question?
Please kindly get this sorted out so that stock is available period!