cM
cuma M
1 reviews | Active since Mar 2015
18 Jun 2015, 08:58
T&cs not stated call centre unreachable
My contract expired 17th june I called 808 the whole day and night of the 17th no one answered my call I called today 18june held on the line for 60min finally got through then when I asked them to change my number to prepaid im told I have to forfeit my airtime, im using a top up contract with mtn when that airtime is finished I upload my own airtime now they are tellin me I must forfeit it. thank god my contract has ended cause mtn was charging my airtime unreasonably,id have to but 100mb for R29 doesn't even last 30min the data and airtime rates are extremely high I will for one never recommend anyone to have a contract with mtn or buy the prepaid
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 11:34Hello athandwa,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. As per the reference number *** the T&C were advised to you stating that the airtime will be forfeited when the number is migrated to pre-paid.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. As per the reference number *** the T&C were advised to you stating that the airtime will be forfeited when the number is migrated to pre-paid.
Best regards
Mantoa
REQ:***
MTN South Africa's reply22 Jun 2015, 11:34
Official
Hello athandwa,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. As per the reference number *** the T&C were advised to you stating that the airtime will be forfeited when the number is migrated to pre-paid.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. As per the reference number *** the T&C were advised to you stating that the airtime will be forfeited when the number is migrated to pre-paid.
Best regards
Mantoa
REQ:***