System for blacklisting a device down since 9am this morning

<p>i have been contacting thr call centre since 9am this mornin, i called 4 times to blacklist my device an i have been told their system is down everytime i call. an agent promised to send me an email by the end of business day with my ITC number so i can be able to open a case for the lost device and claim it from my insurance. i cannot continue with the process due to their sytem being down n i need to claim within 48 hours</p>