System Failures for Contract Cancellation

I have been a MTN Customer since the very beginning and in all that time I have been very happy with the service that I received, until now.<br> My Data Contract was up for renewal / cancellation in October 2015. As I had access to an ADSL which better served my needs, I no longer needed my Data Contract.<br> My first stop was to the Karaglen Franchise. I filled out the cancellation forms on 8th September 2015 with a promise that the contract would be cancelled by the end of October.<br> Towards the end of October I called MTN to follow up. I was informed that they were still waiting for the fax copy from the Karaglen branch with a promise that they would follow up and the contract would be cancelled.<br> Come Dec and Jan 2016, I was still being billed. I visited the Kollanade branch and it was recommended that I fill in new forms which I did on 7th Feb 2016. <br> This morning I followed up with MTN. They could not even find the ref no on the system. Now I have a new ref no and a wait of another 30 days and another month of being billed. <br> <br> So what should have ended on 7th March is now maybe 1st April 2016.<br> <br> What is not working at MTN? Will my cancellation request be honoured?