NM
Nosipho M
1 reviews | Active since Jul 2012
05 Oct 2016, 16:58
system error on their side
<p>on May 17, 2016 i went to mtn in Pavillion KZN, to soft lock my phone as it was lost, they told me that it was soft locked and no calls will be done, only to find that July i was over charged again having to pay R3000+, 17 July i went to them again told me it was blocked but i still paid R3000+, i called mtn assisted by Nana Mtshali Req ********** till today i havent been refunded. in August again i was charged R2000+. dont know what to do now. this is upseting my credit record</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Oct 2016, 19:14Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Thank you for your time, as per the telephone conversation we have sent you an email.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply06 Oct 2016, 19:14
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Thank you for your time, as per the telephone conversation we have sent you an email.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,