DT
Dee T
1 reviews | Active since May 2016
11 Apr 2017, 17:09
System always offline
<p>I had to wait three days to blacklist my phone because the system was offline. All three days I had to phone mtn three times to sit on the phone for an hour just for them to tell me that the system is offline and are unable to do it. That means my phone which was ****** was now being used by the person who stole it. This is unacceptable. </p> <p>I then went to mtn to do a sim swap I waited 45 minutes to be helped and then was told after 15 minutes of fiddling that the system was offline again. Due to the closing hours I specifically took time off work today to do this and now I am told I need to come back tomorrow- on the off chance that the ****** system will be online. </p> <p>This is totally unacceptable and I am disgraced at the service. I have no idea why I renewed my contract when I knew how much trouble mtn give. </p> <p>Time to cancel it maybe ?! </p> <p>What on earth am I supposed to do? I am furious. </p> <p> </p> <p>Ps there is no use of a manager phoning me on the given number due to me not being able to do a sim swap- due to mtn being down. My email is ********** <p>i honestly hope this is sorted out by tomorrow </p>
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Replies (2)
MTN South Africa's replyOfficial
11 Apr 2017, 17:52Thank you for your post.
We apologize for any inconvenience incurred.
The device are blacklisted. ITC Reference No:***4.
We cannot assist you with the explanation why the store systems were offline, head office did not experience this problem.
Regarding the sim swap this can only be done by the store. Try to call the store first to notify you if the systems are down, please try other service provider as well for assistance with the sim swap.
Kind Regards,
Alice van der Merwe
Reference Number: ***3
Best regards,
MTN South Africa's reply11 Apr 2017, 17:52
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The device are blacklisted. ITC Reference No:***4.
We cannot assist you with the explanation why the store systems were offline, head office did not experience this problem.
Regarding the sim swap this can only be done by the store. Try to call the store first to notify you if the systems are down, please try other service provider as well for assistance with the sim swap.
Kind Regards,
Alice van der Merwe
Reference Number: ***3
Best regards,
DT
Dee T's updateReviewer Update
13 Apr 2017, 15:43Now I am furios!!! MTN Norwood have been completely pathetic!!!!
This is now absolutely ridiculous.
Yet again I sent someone to MTN Norwood to do my Sim Swap (due to me taking a ridiculous amount of hours off work sitting at MTN for no reason i had to send someone with a letter giving them permission)
My father sat at MTN for over an hour
They first told him that my account is still in my mothers name - which i also had to go to mtn eastgate two times to get that sorted (two hours each time)
The reason i wanted to cancel my contract and start a new one with new info was so that mtn wouldnt ***** around the details as always - they convinced me five times not to, but to do an upgrade and then transfer my details, they gave me all kinds of reasons why it would be better and more benficial for me - so i did it (what an idiot i was for listening to mtn's advice)
So for starters they wouldnt accept my letter with my ID giving him permission to access my account. which is pathetic. Because i have always done it with my mothers account.
Then they say the account is in my mothers name
Then they say okay its in my name but im not the main number (primary number) on the account - which is pathetic because it can only be my number on the account, if there is only one number???.
Then they say, they cant do a sim swap......!!! After three tries and six hours later
The woman at the desk at the end said because she was only a franchise, she doesnt have an updated system so she had my number migrated to a second account connected to my mother, but mine was not the primary?!!!!! And therefore cant do a sim swap??????????????
Then she says it can only be done through the call center - which is ******* because how can you do a sim swap on the phone?? I have tried to because i have wasted so much time at MTN - and they all told me to go to the store.
so we call the the call center and they said that the franchise CAN change it.
Then the woman in norwood kept going round in a circles saying that she cant do anything, even if the system said it was migrated into my name, the one number in the account is not the primary number - although there is only one number - which makes no sense at all!!!!
On top of all that - regarding your suggestion to phone before I go - I phoned them all day on Monday, all day on Tuesday, and all day on wednessday and they DO NOT pick up their phone, so i have no choice but to go there and waste my time. And please do not tell me to go to a different store - they are all equally as pathetic.
Now I would appreciate if the following is done THIS WEEK! Reminder - tomorrow is a public holiday - so i guess it better be done right now!
- My contract must be cancelled - with NO ADDITIONAL FEES
- Start a new contract with MY PERSONAL DETAILS - WITH NO ADDITIONAL FEES
- I dont want to hear any **** that you are unable to do it!
- SEND ME THE BANKING DETAILS SO THAT I CAN EFT MY BILL ACCOUNT EVERY MONTH AS I REQUESTED
- If one more cent is deducted from my mothers account for my number it will be the end of us.
- Make up for the trouble, work time (that i didnt get paid for), my effort and agony, and my petrol, and the frustration you have put me through for the past week - And please - I don't want 30 gb of data for one month - because i cant use it without a phone and s useless to me as i have wifi.
I am so sick and tired of MTN !!! How are you still running ???
DT
Dee T's update13 Apr 2017, 15:43
Reviewer Update
Now I am furios!!! MTN Norwood have been completely pathetic!!!!
This is now absolutely ridiculous.
Yet again I sent someone to MTN Norwood to do my Sim Swap (due to me taking a ridiculous amount of hours off work sitting at MTN for no reason i had to send someone with a letter giving them permission)
My father sat at MTN for over an hour
They first told him that my account is still in my mothers name - which i also had to go to mtn eastgate two times to get that sorted (two hours each time)
The reason i wanted to cancel my contract and start a new one with new info was so that mtn wouldnt ***** around the details as always - they convinced me five times not to, but to do an upgrade and then transfer my details, they gave me all kinds of reasons why it would be better and more benficial for me - so i did it (what an idiot i was for listening to mtn's advice)
So for starters they wouldnt accept my letter with my ID giving him permission to access my account. which is pathetic. Because i have always done it with my mothers account.
Then they say the account is in my mothers name
Then they say okay its in my name but im not the main number (primary number) on the account - which is pathetic because it can only be my number on the account, if there is only one number???.
Then they say, they cant do a sim swap......!!! After three tries and six hours later
The woman at the desk at the end said because she was only a franchise, she doesnt have an updated system so she had my number migrated to a second account connected to my mother, but mine was not the primary?!!!!! And therefore cant do a sim swap??????????????
Then she says it can only be done through the call center - which is ******* because how can you do a sim swap on the phone?? I have tried to because i have wasted so much time at MTN - and they all told me to go to the store.
so we call the the call center and they said that the franchise CAN change it.
Then the woman in norwood kept going round in a circles saying that she cant do anything, even if the system said it was migrated into my name, the one number in the account is not the primary number - although there is only one number - which makes no sense at all!!!!
On top of all that - regarding your suggestion to phone before I go - I phoned them all day on Monday, all day on Tuesday, and all day on wednessday and they DO NOT pick up their phone, so i have no choice but to go there and waste my time. And please do not tell me to go to a different store - they are all equally as pathetic.
Now I would appreciate if the following is done THIS WEEK! Reminder - tomorrow is a public holiday - so i guess it better be done right now!
- My contract must be cancelled - with NO ADDITIONAL FEES
- Start a new contract with MY PERSONAL DETAILS - WITH NO ADDITIONAL FEES
- I dont want to hear any **** that you are unable to do it!
- SEND ME THE BANKING DETAILS SO THAT I CAN EFT MY BILL ACCOUNT EVERY MONTH AS I REQUESTED
- If one more cent is deducted from my mothers account for my number it will be the end of us.
- Make up for the trouble, work time (that i didnt get paid for), my effort and agony, and my petrol, and the frustration you have put me through for the past week - And please - I don't want 30 gb of data for one month - because i cant use it without a phone and s useless to me as i have wifi.
I am so sick and tired of MTN !!! How are you still running ???