i took my phone in for repairs at mtn cause the battery had swelled as if it wants to explode and the phone was now reduced to a landline as i couldnt use it for long when it is out of the charger. it being the first 4 months since i bought the device i was not expected any issues. Estimated charge was placed at 250 rand. now i get a quotation from mtn saying its going to cost 4880 rand. when i ask why they say cause the screen is cracked . i have been insisting i dont want the screen repaired i want the battery changed cause clearly its a manufacturer defect. Now Zandi says i should come and collect my phone. really not happy
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly provide us with the job card number in order for us to investigate and resolve your problem accordingly.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly provide us with the job card number in order for us to investigate and resolve your problem accordingly.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
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