MC
Mohamed C
1 reviews | Active since Aug 2015
21 Aug 2015, 12:02
switched paket data
I received a bill from MTN last month with billing off +- R 600.00 Rand for data usage. I accepted the fact that I could have used the data. I went to the Centurion MTN store on the 11th August 2015 and requested 1 GIG data bundle additional to my contract. I then received an account for data usage of R 983.00 rand added onto my account. I called the call centre and spoke to a very friendly and eager to help lady. Her name is Mushfikha<br> who assisted me. She also told me the 1gig will not be activate until the end of the month....??(the centurion store did not inform on this) I have data manger on my cell phone and the free 300 MG is used to date but did not use more 30 MG over the free data <br> My two ref numbers are *** and the second is Mushfikha ***<br> If this is not fixed within 7 days I will email this story to the CEO of MTN.. My daughter send her Query directly to him and got her R4000 rand refund!!!!!<br> very unhappy client
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MTN South Africa's replyOfficial
11 Sept 2015, 09:09Hello Mohamedc1958,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Your invoice date is the 1st of every month so the data bundle you purchased it for invoice on the 01/09/2015 as it doesn't have any data charges. The amount you ask about it was for invoice 01/08/2015 you didn't purchase data bundles that is why you have additional data charges on the invoice.
Regards
Lorraine
REQ:***
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Your invoice date is the 1st of every month so the data bundle you purchased it for invoice on the 01/09/2015 as it doesn't have any data charges. The amount you ask about it was for invoice 01/08/2015 you didn't purchase data bundles that is why you have additional data charges on the invoice.
Regards
Lorraine
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 09:09
Official
Hello Mohamedc1958,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Your invoice date is the 1st of every month so the data bundle you purchased it for invoice on the 01/09/2015 as it doesn't have any data charges. The amount you ask about it was for invoice 01/08/2015 you didn't purchase data bundles that is why you have additional data charges on the invoice.
Regards
Lorraine
REQ:***
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Your invoice date is the 1st of every month so the data bundle you purchased it for invoice on the 01/09/2015 as it doesn't have any data charges. The amount you ask about it was for invoice 01/08/2015 you didn't purchase data bundles that is why you have additional data charges on the invoice.
Regards
Lorraine
REQ:***
Best regards,