MW
Megan W
1 reviews | Active since Jan 2014
09 Jun 2015, 20:52
Switched me off now no answe
Thanks to Mtn for outdoing themselves again! Upped my credit limit today on there self help option * 141 * 5# and then promptly got an sms saying Iv reached my limit and now am being suspended. Spent the whole day trying to get hold of them and am still sitting with a unusable phone. Why would they allow me to up my limit if I couldn't. And why on earth are they turning people off if they are unreachable. Am fed up with this service! Think it's time to change service providers
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Replies (1)
MTN South Africa's replyOfficial
15 Jun 2015, 15:55Hello megswaterhouse,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been un-suspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been un-suspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply15 Jun 2015, 15:55
Official
Hello megswaterhouse,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been un-suspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been un-suspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***