TJ
Tanya J
1 reviews | Active since Feb 2019
04 Feb 2019, 06:20
Switched data without permission
I've got a 24 month anytime data contract which I've signed in Dec 2017, I had no problems using this service as I, sometimes, work from home. But now all of a sudden, they changed me to NightExpress data only - which obviously I don't use as I only work during the day. I've have spoken to Ruth Khumalo, who told me I have switched over and that is the only data I get, I haven't had anytime data during the past 12+ months. I told her it's ridiculous as I have only used anytime data, and not NightExpress data. I need you guys to switch me back to my normal 10GB data contract I've signed.
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MTN South Africa's replyOfficial
04 Feb 2019, 10:22Good Day Tanya
Thank you for your post.
Please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that your 10GB anytime data was provisioned on 12-01-2019 and it was then used up, it finished yesterday being 03-02-2019.
The night express data bundle gets provisioned on the same day as the anytime data, however you have not been using this data hence it is still reflecting on your balances.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
Please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that your 10GB anytime data was provisioned on 12-01-2019 and it was then used up, it finished yesterday being 03-02-2019.
The night express data bundle gets provisioned on the same day as the anytime data, however you have not been using this data hence it is still reflecting on your balances.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,
MTN South Africa's reply04 Feb 2019, 10:22
Official
Good Day Tanya
Thank you for your post.
Please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that your 10GB anytime data was provisioned on 12-01-2019 and it was then used up, it finished yesterday being 03-02-2019.
The night express data bundle gets provisioned on the same day as the anytime data, however you have not been using this data hence it is still reflecting on your balances.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
Please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that your 10GB anytime data was provisioned on 12-01-2019 and it was then used up, it finished yesterday being 03-02-2019.
The night express data bundle gets provisioned on the same day as the anytime data, however you have not been using this data hence it is still reflecting on your balances.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,