Swim Swap

I have never been so frustrated in my life by MTN. On the first of February 2021, I did a swim swap as my phone was ******. Up until today, my sim card is not active. I have been told different stories by different agents. I was told my swim swap is still pending which is the week is over. I have done everything they have asked me to, but still no help. My name is Nokuthula Lupuwana, number ***.