LM
Lebohang M
1 reviews | Active since Feb 2018
12 Feb 2018, 16:20
Swim swap
My swim swap was supposed to take2-24hours I’ve been waiting for over a day now?! I have no phone to call mtn to ask about this, it would be great if you were timely.
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MTN South Africa's replyOfficial
13 Feb 2018, 07:55Dear Lebohang,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please send me the new sim number, the number you would like back and your ID and reason for the sim swap. Send to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply13 Feb 2018, 07:55
Official
Dear Lebohang,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please send me the new sim number, the number you would like back and your ID and reason for the sim swap. Send to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,