lY
liu Y
1 reviews | Active since Aug 2013
09 Jun 2015, 08:47
SWAP to LTE, then SIM reject
last week I received my LTE SIM card, so I swap to LTE, it is work look at fine, but it is only work two days, then never work again. I go to MTN shop in ni***ay shopping center, they check the old sim card, show \sim unregistered""; it is not work. if you want call me ;please call ***.<br> <br> """
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello york liu,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that after inserting the new sim in your handset and you get the error \Sim rejected\" this means that the sim has been damaged and you will need to do a sim swap once again. Please be advised to go to your nearest MTN store to do the sim swap.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that after inserting the new sim in your handset and you get the error \Sim rejected\" this means that the sim has been damaged and you will need to do a sim swap once again. Please be advised to go to your nearest MTN store to do the sim swap.
MTN South Africa's reply02 May 2023, 21:58
Official
Hello york liu,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that after inserting the new sim in your handset and you get the error \Sim rejected\" this means that the sim has been damaged and you will need to do a sim swap once again. Please be advised to go to your nearest MTN store to do the sim swap.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that after inserting the new sim in your handset and you get the error \Sim rejected\" this means that the sim has been damaged and you will need to do a sim swap once again. Please be advised to go to your nearest MTN store to do the sim swap.