tA
tania A
1 reviews | Active since Apr 2015
29 Apr 2015, 00:34
suspension-reconnection stil waiting
Mtn suspended my services for 2 weeks. I went promenade mall mtn branch and paid outstanding balance.i asked hw soon i would be reconnected i wss told after i make the payment the consultant would reactivate my account. That was saturday,this morning(tuesday) 3 days later stil nothing!! By this time i was seriously annoyed! I had to be late work due to unfulfilled promises & visit a store again. I had to provide proof of payment..which i did. Services was back on,just to find that my top up airtime and data that i hadn't even had chance to use was gone???? I paid my account i dont see why you had to take that too!! LIVID!!
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MTN South Africa's replyOfficial
12 May 2015, 14:51Hello takes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received. According to our records, your services have been reinstated.
Kindly note that your payment method has been changed to cash, therefore payments are due 21 days from the 13th of each month. Please ensure that payments are made timeously to avoid your lines being suspended.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received. According to our records, your services have been reinstated.
Kindly note that your payment method has been changed to cash, therefore payments are due 21 days from the 13th of each month. Please ensure that payments are made timeously to avoid your lines being suspended.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply12 May 2015, 14:51
Official
Hello takes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received. According to our records, your services have been reinstated.
Kindly note that your payment method has been changed to cash, therefore payments are due 21 days from the 13th of each month. Please ensure that payments are made timeously to avoid your lines being suspended.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received. According to our records, your services have been reinstated.
Kindly note that your payment method has been changed to cash, therefore payments are due 21 days from the 13th of each month. Please ensure that payments are made timeously to avoid your lines being suspended.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***