Suspension on PAID account.

I have been trying to reconnect my phone as a suspension was placed on my account, I have since then paid for account twice and the suspension was still not lifted. I have called in for customer service multiple times and all that is done is that they tell me they have lifted and all i need to do is turn my phone off and on again and that it should be working but it does not work. Two weeks later and i am still battling to get a reliable customer service agent to assist me!