1 reviews | Active since May 2015
suspension of services without notice
I have recently upgraded my cellphone contract with MTN taking a My Choice 100 contract with them whereby I specified to the service consultant that I wanted a contract that I could top up whe I run out of data and minutes which meant I could only be billed for the amount specified I my contract. I have now a learned that my contract has been suspended and when I contact mtn on 808 as the contract call centre,my calls are not answered after I waited for 2 hours on the line. furthermore, I have learned that MTN has billed my account by an extra R369 which I don't know what it is for,I can't get hold of them on 808 as my account is not answered. I have not been able to use my handset since Saturday and to this day I can't get through to their call centre. I further visited mtn sunnypark and the rude service clearly said to me that mtn is busy fixing it without a valid reason,to this very day I am still waiting for my service to be reinstated.
Thank you for your post.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Our system shows that your line has been un-suspended and it is currently active. Your number was suspended because the credit limit set on your account was reached. The credit limit that has been put in place is as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour as per the NCA.
Kindly be advised that our records reflect that you did an upgrade on the 04/03.2015. The package that was taken on upgrade is for R499 per month for 24 months. On your statement the amount of R499 is broken down as follows; MTNChoice 100mins Fee R118.42 excluding VAT (R135.00 including VAT) and Promo Service Fee R319.30 excluding VAT (R364.00 including VAT).
Upon doing the upgrade, the SUL service (Subscriber Usage Limit) was activated for R0.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Our system shows that your line has been un-suspended and it is currently active. Your number was suspended because the credit limit set on your account was reached. The credit limit that has been put in place is as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour as per the NCA.
Kindly be advised that our records reflect that you did an upgrade on the 04/03.2015. The package that was taken on upgrade is for R499 per month for 24 months. On your statement the amount of R499 is broken down as follows; MTNChoice 100mins Fee R118.42 excluding VAT (R135.00 including VAT) and Promo Service Fee R319.30 excluding VAT (R364.00 including VAT).
Upon doing the upgrade, the SUL service (Subscriber Usage Limit) was activated for R0.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***