LW
Leonard W
1 reviews | Active since Sept 2010
28 Jan 2015, 11:23
Suspension of services without cause
Receiving absolutely no service delivery from MTN . My service has been suspended without cause. According to MTN I have an outstanding balance. However this payment is only due on the 01/02/2015. Payment has been made on the 27/01/2015. The disconnection is totally unacceptable and without cause. My business is largely dependent on my cell and without service I am losing productivity and money. further more it is totally impossible to reach any consultant at the call center as I am currently on hold for the last 25 minutes and still no one answering. UNACCEPTABLE Service.
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MTN South Africa's replyOfficial
12 Feb 2015, 11:05Hello LWatts,
We are truly sorry for the delayed response and for any inconvenience caused.
We have now had a look at your account and we see that your billing date is the 1st of every month. Our cash/EFT paying clients have 21 days to make a payment on their accounts for any outstanding invoices.
We will suggest that you activate a debit order for the last day of the month in order to avoid the line being suspended before payments are made.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We have now had a look at your account and we see that your billing date is the 1st of every month. Our cash/EFT paying clients have 21 days to make a payment on their accounts for any outstanding invoices.
We will suggest that you activate a debit order for the last day of the month in order to avoid the line being suspended before payments are made.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply12 Feb 2015, 11:05
Official
Hello LWatts,
We are truly sorry for the delayed response and for any inconvenience caused.
We have now had a look at your account and we see that your billing date is the 1st of every month. Our cash/EFT paying clients have 21 days to make a payment on their accounts for any outstanding invoices.
We will suggest that you activate a debit order for the last day of the month in order to avoid the line being suspended before payments are made.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We have now had a look at your account and we see that your billing date is the 1st of every month. Our cash/EFT paying clients have 21 days to make a payment on their accounts for any outstanding invoices.
We will suggest that you activate a debit order for the last day of the month in order to avoid the line being suspended before payments are made.
Regards
Tim
MTN Complaints Management Team: REQ:***