BB
Brett B
1 reviews | Active since Jun 2015
02 Jun 2015, 11:21
Suspension of Services for No Valid Reason
I hereby express my utter unhappiness with the manner in which MTN suspended services on my account on Friday 29 May 2015 for no valid reason. This affected my phone, my wife's phone, my daughter's phone and my son's phone.<br> <br> Obviously as a result of the current strike I was unable to resolve this with the 808 call center. Ironically if I chose the \New Connections"option I managed to speak to a consultant every time"
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MTN South Africa's replyOfficial
11 Jun 2015, 09:53Hello BQB1984,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records all the barrings on the lines have been removed. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records all the barrings on the lines have been removed. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply11 Jun 2015, 09:53
Official
Hello BQB1984,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records all the barrings on the lines have been removed. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records all the barrings on the lines have been removed. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***