JJ
Jan J

1 reviews | Active since Oct 2015

01 Jan 2016, 18:42

Suspension of services

Every month my 4 voice lines as well as my 4 data lines are suspended without any reason. I have to call them and ask them to please reconnect all my contracts!,i have emailed them regarding this unprofessional service but have not been successful to determine the problem or to have it fixed. When I call in, i am asked an unreasonable amount of questions in order to be assisted.When I get irritated with the consultant, who has not given me any information that he will need to ask me 10 security questions!! Nor are they apoligising for the error and inconvenience caused.<br> <br> I expect MTN to be more professional with me as a loyal and longstanding customer.

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Jan 2016, 13:03
Official
Hello Janvan26,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that we have increased the credit limit to avoid the suspension of your line on a monthly basis.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Nompumelelo
REQ:***