SUSPENSION OF SERVICE - APPALLING SERVICE

I pay my MTN account via EFT every single month. According to MTN they cannot 'pick up' my payment since May 2015. The same thing happened in February where they couldn't 'pick up' my payment since the previous year. MY SERVICE HAS BEEN SUSPENDED ONCE AGAIN!!!<br> <br> This is appalling service...I've emailed, called customer care been to a store and NO LUCK. They still suspended the service because they cant 'pick'up the payment. I've shown my statement, emailed the statement and in effect provided proof of payment on all occasions. They still suspended my service.<br> <br> No-one is taking responsibility and willing to find out the cause of this suspension!!! Its shocking service and I've been a client with MTN for the past 15 years - this is how they treat loyal customers!!!! <br> <br> I'm definitely re-thinking my contract with them!!!