MS
Mariana S
1 reviews | Active since Sept 2011
15 Sept 2015, 14:30
SUSPENSION OF SERVICE
This is now the fourth month that my service got suspended. \Because the billing system do not work properly". I'm paying every month with debit order on the first"
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Replies (1)
MTN South Africa's replyOfficial
21 Sept 2015, 09:37Hello scheepersmariana,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your account is open for making calls.
Your credit limit has been adjusted so that you do not have this problem in the near future. But if it does resurface again please alert us so your credit limit can be reviewed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your account is open for making calls.
Your credit limit has been adjusted so that you do not have this problem in the near future. But if it does resurface again please alert us so your credit limit can be reviewed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply21 Sept 2015, 09:37
Official
Hello scheepersmariana,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your account is open for making calls.
Your credit limit has been adjusted so that you do not have this problem in the near future. But if it does resurface again please alert us so your credit limit can be reviewed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your account is open for making calls.
Your credit limit has been adjusted so that you do not have this problem in the near future. But if it does resurface again please alert us so your credit limit can be reviewed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***